FAQ
Looking for answers? Here you will find all the details regarding our most asked questions. We aim to make your shopping experience as smooth and enjoyable as possible, so if you can't find the answer you're looking for, please reach out to our friendly customer support team, who is always ready to assist you!
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Where can I ship to?
At this time, our store can only fulfill orders to addresses in The United States. Unfortunately, we cannot ship international. (Yet!) This could possibly change in the future, though!
What is the typical shipping timeframe?
Most orders are fulfilled within 48 hours. Once fulfilled, shipping can take 3 to 8 business days. If the item is still not received after 8 business days, please reach out to us via our contact form https://theadventurersalley.com/pages/contact and we will investigate. Depending on the specific situation, there may be compensation.
What is your return/refund policy?
You can find all the details on returns and refunds here: https://theadventurersalley.com/policies/refund-policy
**Please read it carefully, as it will detail any rules, penalties, and/or costs.**
How is sales tax calculated?
Right now, the scale of our business only requires us to collect sales tax in the state of New York. At the current moment, none of the other 49 states are required. This is expected to change over time - and if this changes, we will update this section with more details. NOTE: In New York, shipping is also taxable.
Who can I get in touch with if I still have questions?
Please reach out to us via our contact form. It can be found here: https://theadventurersalley.com/pages/contact We will aim to respond within 24-48 hours, however please note that weekends and holidays may affect this timeframe.